Tag Archives: air travel

Airfares: You’ve got to start somewhere

Getting the best fares usually means visiting several often-overlapping sites, including those of the airlines servicing the route you’re researching, to see who is reporting the lowest fares. As a place to begin, The Detourist usually starts its searches with Airfarewatchdog, an automated fare-comparison site that offers easy access to information about specific routes, destinations and sales.

One section, Top 50 Fares, tracks special, usually time-sensitive deals. This morning, for example, the top offers range from $18 round trip between Los Angeles and Las Vegas (LAX-LAS) on Spirit, the flying bus line (actually, this is an unfair comparison, since buses are roomier, now usually provide wireless access, and have no hidden charges) to $158 r/t flight between Baltimore and Austin (BWI-AUS) on Continental, American, Delta and United. As always, watch for surprise fees.

Airfarewatchdog, part of the company that owns BookingBuddy, OneTime, SmarterTravel and the flash-sale travel site Sniqueaway, was created by George Hobica, a travel journalist specializing in consumer issues.

Site: Airfarewatchdog.com

Staying Connected: i in the sky

My first few trips on Virgin America — Los Angeles to New York, the Bay Area, and Boston — gave me hope that domestic air travel might become more consumer-friendly. Virgin America’s prices, the convenient facilities, the online amenities…many of them only promises at that stage, but still, things as simple as being able to order something beyond Cheez-Its and to plug a laptop into an electrical outlet far exceed the usual Greyhound Bus-style services offered by most American carriers. The passenger experience on Virgin America is more like what you are likely to enjoy on a Scandinavian or Asian airline than on Delta or United. Wouldn’t Virgin America’s reasonable pricing and quality service force other companies to improve their operations, at least on the routes they have in common, if only to remain competitive?

Since May, however, much has changed. Now when you book on VA, you have to keep in mind that, depending on the ticket you select, you may be hit with a $15 per item charge for every piece of luggage you check in. If you’re traveling light, this is no great hardship; as long as you don’t forget to follow the TSA rules about toothpaste and pocket knives, you can still store one carry-on bag in the overhead compartment for free. If you have luggage to check, however, the fees can add up. When comparing your $99 fare on Virgin with a similarly priced ticket on, say, Southwest, you may find that you are paying more than you intended to enjoy Virgin’s mood lighting.

Similarly, Virgin’s much-ballyhooed wireless access (also available on American, Delta, United, and Air Canada) is less than promised. For one thing, what they don’t tell you until you’re on board is that it’s pricey — $12.95 for coast-to-coast flights; $9.95 for trips under three hours. Like most high-priced hotels and some airports, Virgin America hasn’t realized that clients get irritated when overcharged for an essential service. Also, at least on the Los Angeles-Boston flight that I’m currently on, the wireless doesn’t work. Although the instructions call for you to “Click Buy to get started,” there is no “Buy” to click (the best site navigation moment comes on a page that says only “purchase a Gogo Pass” and “The page you attempted to view cannot be accessed until you purchase service”). According to the cockpit, the problem isn’t with equipment on the aircraft, but is a “system wide” outage by the provider, Airtel’s Gogo Inflight Internet. Oh, well. Email will just have to wait until I’m back on the ground in Beantown.

One other thing. When I attempted to listen on the plane’s “interactive environment” to Cassandra Wilson’s superb new album, Loverly, it sounded like someone was in the studio with her crumpling paper sacks in front of the microphone. The next cut I tried, from Diana Krall’s Look of Love collection, worked better, although the sound quality on VA’s branded earphones was that of an AM portable radio circa 1958. After I switched to my laptop’s Phillips earbuds everything was rosy, though, even Cassandra Wilson (and it was a pleasure to discover tracks by Sun Ra amid the more lcd offerings in the jazz section). I know you get what you pay for, but why bother to install “3000 mp3s” and then provide crappy headset to listen with? Bottom line: if you’re flying Virgin America, skip the $2 earpieces and pack your own listening devices.

Still, in VA’s defense, it has to be said that the few inches of extra space throughout the cabin make a huge difference: a little more leg room, less banging into people and hardware when walking the aisle, room to turn around in the lav. And there’s no denying that hummus, baba ganoush and veggies are a vast improvement on pretzels and dry-roasted peanuts.

Facilities: Baggage, Indeed

One of the truly pleasurable SoCal travel experiences is flying in to and out of Long Beach Airport. With it’s WPA-ish terminal — actually, it predates the New Deal by a decade — and lack of such refinements as miles-long passageways and cramped loading funnels, boarding and deplaning are swift and enjoyable.

On foggy nights, climbing up the back stairs to steerage on JetBlue’s red-eye to New York or Florida, LGB Baggageyou feel like Louie and Rick on the tarmac in Casablanca.

So it’s dismaying to learn from a report in the Times that “[b]usiness leaders, led by the Long Beach Area Chamber of Commerce and JetBlue, want a modernized airport terminal of up to 133,000 square feet that offers more amenities.” ["Airport Has Baggage," The Los Angeles Times]

This is about money, natch. The business leaders in question argue that the city has failed to take advantage of business opportunities, such as concessions — not enough that there is a restaurant, a fast-food outlet, a gourmet coffee kiosk, and a gift shop — and is thus missing out on tax revenue. They also are trying to make an argument for the project out of the fact that fewer than 1% of the facility’s 3 million annual passengers stayed overnight last year, though its hard to see why more flights would make anyone look with greater favor on the prospect of hanging around Long Beach.

According to the Times’ Nancy Wride, foes of a proposed expansion of the “cozy” terminal worry it will lead to pressure to lift the city’s limit on flights, currently maxed out at 41 (compared to the OC’s 130 and LAX’s 900), and lead to violations of legal noise limits. It’s not hard to sympathize with people who hope their neighborhood won’t turn into Inglewood.

Proponents of the project want to increase the capacity of the Art Deco facility by adding an annex of up to 133,000 square feet. According to Wride, the existing building, which provides about 58,000 square feet of passenger area including 23,750 square feet of temporary wooden space that resembles a ferry terminal, is a historic landmark, which means even its color can’t be changed without the approval of several commissions. And architectural review boards and landmark commissions almost never say yes to anything.

Facing a city council that seems disinclined to support the full extent of the Chamber/JetBlue proposal, the developers are threatening a referendum, an end run around representative government that will not only cut elected officials out of the process but also eliminate the unpleasantness of an environmental review to determine how much the project will degrade the quality of life in Long Beach and vicinity by adding to the noise, traffic congestion, and dirty air.

Even though it is off the beaten track for most Los Angeles and Orange Country travelers, the airport has boosted JetBlue by providing cheap and easy parking, short lines, painless baggage handling, and quick boarding and deplaning. Will people from Beverly Hills and Irvine continue to make the trek to Long Beach to get the same endless corridors, parking sharking and other niceties already much closer to hand at LAX and John Wayne? Compare your recent two-a-half hour ordeal in Southwest’s LAX abattoir with the comfort of being dropped at the door in Long Beach.

If you ask me, Long Beach would be better off leaving the airport more or less as is. Some revenue could be generated by improving the ground floor amenities — the gift shop and fast food outlets — and by inviting a world-class restauranteur to turn the beautifully situated, three-tiered eatery on the second level into a regional dining destination. With its excellent view of one of the busiest fields in the country for private aircraft and its almost unlimited parking, the Long Beach Airport restaurant would be hard to beat for a romantic evening out.

If you like the airport in Long Beach the way it is, you should let city officials and JetBlue know. Not only would keeping the airport intact benefit residents and travelers, but JetBlue may find that unintended consequences — like increased competition: the city will be hard-pressed to keep other airlines out of an expanded airport — and the loss of frequent fliers like me, who may not see low fares alone as sufficient to justify the long haul to what in New York would be one of the outer boroughs, for no other reason than to save a couple of bucks on a plane ticket — aren’t worth the trouble. (originally posted to Impractical Proposals, 2005-06-06).

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